Shipping & Returns Policy
Last updated: 13 October 2026
REIGNITE NUTRITION aims to provide a clear and reliable shopping experience. This Shipping & Returns Policy explains how delivery, returns, exchanges and refunds are handled.
1. Delivery Area
We currently serve customers within the United Arab Emirates, subject to delivery coverage and courier availability.
2. Delivery Time
UAE delivery normally takes 2 days for available products. Items marked available on order may require additional time; please contact us to confirm availability before ordering.
Delivery times shown on the website are estimates and are not guaranteed.
3. Delivery Charges
UAE delivery costs AED 21 including VAT (AED 20 plus AED 1 VAT) for orders below AED 500. Delivery is free for orders of AED 500 or more.
Delivery charges are shown at checkout before you confirm your order.
4. Order Processing
Orders are processed after payment confirmation and product availability are verified.
Delivery operates throughout the week. Public holidays and courier disruptions may affect the estimated delivery time.
5. Delivery Information
Customers are responsible for providing accurate delivery information, including name, phone number and delivery address.
REIGNITE NUTRITION is not responsible for delays caused by incorrect or incomplete delivery details.
6. Damaged or Incorrect Orders
If you receive a damaged, defective or incorrect product, please contact us as soon as possible after delivery.
We may request photographs, order details or other information to review the issue.
Where appropriate, we may offer a replacement, exchange or refund.
7. Returns
You may request a return within 7 days of delivery or collection where the product:
- Is unused
- Is unopened
- Is in its original packaging
- Is in resalable condition
- Includes proof of purchase
8. Non-Returnable Products
For hygiene, safety and product integrity reasons, some items may not be eligible for return once opened or used.
This may include supplements, nutrition products, vitamins, minerals, powders, capsules, gummies, liquids and other consumable products where the seal or packaging has been opened.
9. Change of Mind
Unopened and unused products may be returned within 7 days of delivery or collection, subject to the conditions above.
Contact REIGNITE NUTRITION before returning an item. Approved returns can be brought to our kiosk at CityLife Al Tallah Mall, Ajman, or sent by courier using the return instructions we provide. For change-of-mind returns, the customer pays the return courier cost.
10. Refunds
Approved refunds will normally be processed using the original payment method where possible.
Approved refunds are issued within 14 days. The time taken for the credit to appear may also depend on your payment provider or bank.
Delivery fees may be non-refundable unless the return is due to an error by REIGNITE NUTRITION.
11. Exchanges
Where an exchange is approved, the replacement product will be subject to stock availability.
If the requested replacement is unavailable, another suitable resolution may be offered.
12. Order Cancellation
If you wish to cancel an order, contact us as soon as possible.
Orders that have already been dispatched may not be eligible for cancellation.
13. Promotional or Discounted Products
Returns or exchanges involving promotional, clearance or discounted products may be subject to additional conditions.
14. Contact Us
For delivery, return, exchange or refund enquiries:
REIGNITE NUTRITION
Ajman, United Arab Emirates
Email: info@reignitenutrition.ae
Phone: +971 52 576 0202